Frequently Asked Questions

Your guide to a seamless shopping experience with edenrobe.

What are the shipping charges for orders within Pakistan?

We offer standard shipping across Pakistan. Delivery is free on orders above PKR 2,500, while a flat shipping fee applies to orders below this amount.

How long does it take to deliver my order?

For major cities in Pakistan, delivery typically takes 3-5 working days. For remote areas and during sale periods, it may take up to 7-10 working days.

What is your return and exchange policy?

You can exchange any unused item with its original tags within 15 days of purchase. Please note that sale items are generally not eligible for return or exchange unless there is a manufacturing defect.

Which payment methods do you accept?

We accept Cash on Delivery (COD), as well as online payments via Credit/Debit cards (Visa and Mastercard) for a secure checkout experience.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to see the real-time status of your shipment.

Do you offer international shipping?

Yes, edenrobe ships globally. International shipping rates and delivery times vary based on the destination country and the weight of the parcel.